Draft for client review. This policy should be checked by Solsure Electrical Ltd before the website goes live.
Who we are
Solsure Electrical Ltd (company number 16446667) is the data controller for personal information collected through this website. Our address is 6 Eyam Close, Bramcote, Nottingham, NG9 3GQ, United Kingdom. You can contact us at info@solsure.co.uk or on 0115 646 3470.
What we collect
- Details you give us through our quote form, by phone or by email: your name, email address, phone number, postcode and information about your property and project.
- Technical information such as your browser type and pages visited, collected through standard server logs. Analytics cookies are used only if you accept them (see Cookies below).
A copy of every enquiry is also stored securely on our website server so we can follow it up. These copies are deleted automatically after 12 months.
How we use it
- To reply to your enquiry and prepare a quote (legitimate interests and steps before entering a contract).
- To carry out and certify work you ask us to do, including registering installations with MCS, NAPIT, building control and your network operator (contract and legal obligation).
- To keep records required for warranties, accounting and tax (legal obligation).
We do not sell your information or use it for unrelated marketing.
Who we share it with
Only where needed to deliver your project: certification bodies (MCS, NAPIT), your local network operator, equipment manufacturers for warranty registration, and our IT and email providers. Each is required to protect your data.
How long we keep it
Enquiries that do not go ahead are deleted after 12 months. Records of completed installations are kept for as long as warranties and legal obligations require.
Your rights
Under UK GDPR you can ask to see, correct or delete your information, object to how we use it, or ask us to restrict its use. Email info@solsure.co.uk. If you are unhappy with our response, you can complain to the Information Commissioner's Office at ico.org.uk.